Verifying Your F21 Site Account
Verification is how we confirm that your account and your wallet belong to the same person — it protects your balance from unauthorised withdrawal requests. The process asks for a government-issued photo ID and a selfie taken at the time of submission. Upload both through the verification section inside your account settings. Our team reviews submissions and you receive a status update
by notification. A verified account also removes withdrawal holds and raises your transaction ceiling. Do this once and it stays active for the life of your account.
- Go to account settings — Find the verification section inside your F21 Site account settings — it is labelled clearly on the profile page.
- Upload your ID — Submit a clear photo of a government-issued ID such as your national identity card or passport.
- Submit a selfie — Take a live selfie as prompted — this confirms the ID belongs to you and not a third party.
- Wait for review — Our team checks your documents and sends a notification once your account status updates to verified.