Reference

What Governs Your Account on F21 Site

Your use of F21 Site — including deposits via bKash, Nagad, or Rocket, account access, and any activity in the lobby — is subject to these legal terms. Access and eligibility depend on your local law and the regions where this platform operates.

Account TermsPayment ConditionsEligibility by RegionPolicy UpdatesUser Obligations
F21 Site What Governs Your Account on F21 Site
HOW WE HANDLE YOUR DATA

Account Security and Data Practices

We take the handling of your account information seriously. Here is how we manage the data you share with us when you register, deposit, or contact support.

Data Retention

We keep your account and transaction records for as long as your account is active and for a period after closure, in line with standard financial record requirements for the regions we serve.

Cookie Use

We use cookies to keep your session active, remember your lobby preferences, and measure how the platform performs. You can manage cookie settings through your browser at any time.

Account Security

Your account is protected by OTP verification on login and on withdrawal requests. If you receive an OTP you did not request, contact support immediately through live chat or email.

Data Requests

You can request a copy of the data we hold on your account, or ask us to correct inaccurate details, by contacting support via email. We will confirm receipt and respond within a reasonable timeframe.

LEGAL CONTACT PATHS

Reach Us on Policy and Account Questions

If you have a question about how these terms apply to your account, how a transaction was handled, or how to request a change to your account data, our support team handles policy queries directly. Reach out through any of the channels below.

Live Chat Available through your account dashboard. Raise a legal or policy query and our team will respond with the relevant terms section and next steps for your case.
Email Support Send detailed policy or account questions to our support address. We aim to respond within one business day with a clear, specific answer tied to your account.
Help Centre Our help section covers account rules, payment conditions, and eligibility questions. Check there first for answers to common policy queries before contacting support.

Common Questions About These Terms

Answers to the questions we hear most often about how our legal terms work in practice.

These terms apply to anyone who opens an account on F21 Site. Access and eligibility depend on your local law and the regions where the platform is available — check that before you register.

Availability depends on local law and eligible regions. We do not make that determination for you. It is your responsibility to confirm that accessing this platform is permitted where you are located.

We retain your account and transaction records for a period after closure in line with standard requirements. You can request details of what we hold by contacting support via email.

Contact support through live chat or email with your transaction reference. We will review the record against our payment logs and respond with a specific outcome tied to your account.

We post updates directly on this page. Continuing to use the platform after a change is posted means you accept the revised terms. Check this page if you are unsure of the current version.

Email our support team with the details you want corrected. We will confirm receipt and process the request. OTP verification may be required to confirm your identity before changes are applied.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.