Reference

Terms That Cover Your Account on F21 Site

These terms set out how your F21 Site account works, what we expect from you, and what you can expect from us. Access and eligibility depend on your local law and the regions we currently serve — read this before you deposit or play.

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CONTACT FOR TERMS

Reach Us About These Terms

If any part of these terms is unclear, or if you believe your account has been actioned incorrectly under them, contact our support team directly. We handle account and policy queries through the channels below. Response times vary by channel, but wallet and account issues are prioritised.

What These Terms Actually Cover

F21 Site Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

When you open an account on F21 Site, you agree to these terms in full. They apply to every action on the platform — deposits via bKash, Nagad, or Rocket; game sessions across our slots and live casino lobby; and any withdrawal request you submit. We

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may update these terms when our services change or when applicable rules require it. If we make a material change, we will post the revised version and the effective date at the top of this page. Continuing to use your account after that date means you
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accept the updated terms. If you do not agree, the right move is to close your account before the changes take effect. These terms do not override local law in Bangladesh or any other eligible region — where local rules set a different standard, those rules
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apply. We do not operate in jurisdictions where our services are prohibited, and it is your responsibility to confirm that access is permitted where you are located. Account registration is limited to one account per person. Duplicate accounts are subject to suspension.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

HOW WE HANDLE YOUR ACCOUNT

Account Security and Data Under These Terms

Your account data is stored securely and accessed only by authorised F21 Site staff for account management, fraud prevention, and compliance purposes. We do not sell or share your personal details with third parties outside of what is required by applicable law or our payment processing partners — which includes bKash, Nagad, and Rocket for transaction verification. You can request a copy of the data we hold on your account, or ask us to close and delete your account, by contacting support with your registered mobile number and account ID. Account closure requests are processed within the timeframe set out in our data retention policy, which is available on request.

Data Retention

We keep account records for as long as required by applicable rules in eligible regions. After account closure, some data is retained for legal and fraud-prevention purposes only.

OTP Verification

Withdrawals to bKash, Nagad, or Rocket require OTP confirmation to the mobile number registered on your account. Keep that number active and secure.

Account Access

If you suspect unauthorised access, contact us immediately via live chat. We can freeze your account within minutes of a verified report to prevent further transactions.

Data Requests

To request your account data or ask about how we use it, contact support with your account ID. We will confirm receipt and respond within the timeframe local rules require.

Common Questions About These Terms

These are the questions we hear most from account holders in Bangladesh about how our terms work in practice.

These terms apply to anyone who opens and uses an F21 Site account. Eligibility depends on your location and local law — access is only available in regions where our service is permitted.

We may suspend or close an account that breaches these terms. Where possible, we will contact you first. Funds in a suspended account are handled according to our review process and applicable rules.

No. One account per person is the rule. Duplicate accounts will be flagged during our verification checks and are subject to suspension without prior notice.

Contact our support team with your account ID and registered mobile number. We will confirm what data we hold and process any correction or deletion request within the required timeframe.

Yes, we update them when our services or applicable rules change. The revised version and effective date will be posted here. Continuing to use your account after that date means you have accepted the update.

Local law takes precedence. These terms do not override applicable rules in Bangladesh or any other eligible region. If you are unsure about access in your location, check with a local adviser.

Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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Terms That Cover Your Account on F21 Site

Reach Us About These Terms

Account Security and Data Under These Terms

Data Retention

OTP Verification

Account Access

Data Requests

Common Questions About These Terms

01 Who do these terms apply to?

02 What happens if I break these terms?

03 Can I have more than one account?

04 How do I request changes to my account data?

05 Do these terms change?

06 What if local law in Bangladesh conflicts with these terms?

Terms & Conditions

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